Shipping policy

📦 Shipping Policy – C S SUPER MART

At C S SUPER MART, we are committed to delivering quality products in a timely, safe, and transparent manner. Please read our shipping policy carefully before placing an order.

🚚 Shipping Locations

We currently deliver across India, subject to serviceability of our courier partners.

⏱️ Order Processing

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

📍 Delivery Timelines

Estimated delivery time after dispatch:

Metro Cities: 2–4 business days

Non-Metro Cities: 3–6 business days

Remote Areas: 5–8 business days

Delivery timelines are indicative and may vary due to courier delays, weather conditions, festivals, strikes, or other unforeseen circumstances.

💰 Shipping Charges

Shipping charges (if any) are clearly displayed at checkout.

Free shipping may be offered on selected products or minimum order value, as mentioned on the website.

🛒 Groceries & Perishable Items

Grocery and daily-use items are packed with utmost care.

No delivery guarantee for exact delivery time for perishable items.

Slight packaging dents due to transit will not be considered damage.

💄 Cosmetics & Personal Care Products

Cosmetics are securely packed to prevent leakage or breakage.

Color, shade, or packaging design may slightly vary due to brand updates or screen differences.

📦 Order Tracking

Once shipped, you will receive a tracking ID via SMS / WhatsApp / Email to track your order.

🚫 Failed or Undelivered Orders

If delivery fails due to:

Incorrect/incomplete address

Customer unavailable

Refusal to accept delivery

The order may be returned to us. Re-shipping charges (if applicable) will be borne by the customer.

📍 Address Responsibility

Customers must ensure correct address, PIN code, and contact number.

C S SUPER MART is not responsible for delays or loss due to incorrect address details.

📦 Damaged / Missing Items

If your order:

Is damaged

Is tampered with

Has missing items

Please report within 24 hours of delivery with clear photos/videos of the package and products.

🚚 Partial Shipments

Orders may be shipped in parts depending on stock availability.

Separate tracking details will be shared for each shipment.

❌ Shipping Limitations

We reserve the right to:

Cancel orders for non-serviceable locations

Delay shipments during high-volume sale periods or emergencies

📞 Contact Us

For shipping assistance:

C S SUPER MART

📧 Email: cssupermart2024@gmail.com

📱 Phone / WhatsApp: +91-9935809566

🕘 Working Hours: 10:00 AM – 8:00 PM

🔄 Policy Changes

C S SUPER MART reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective once posted on the website.